Refund & Return Policy
At Fraviont, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned — that’s why we offer a 7-Day Return & Exchange Policy.
Eligibility for Returns
To be eligible for a return or exchange:
• The product must be unused, unopened, and in its original packaging.
• You must contact us within 7 days of receiving your order.
Return Process
1. Contact our support team via email or WhatsApp with your order number and issue details.
2. Our team will review your request and guide you through the process.
3. Once approved, you can ship the product back to us.
Refund Method
Refunds are issued through your original payment method or replaced with another product of equal value (based on your preference).
Non-Returnable Items
For hygiene and safety reasons, used or opened perfume bottles cannot be returned.